Call Center Agent

Nashik, Maharashtra
Full-time


Job Summary

  • Managing large amounts of inbound calls in a timely manner.
  • Following call center “scripts” when handling different topics
  • Identifying customers’ needs clarify information; research every issue and providing solutions.
  • Provide services or make sales directly to customers via the telephone or through email and instant messaging communications
  • Receive calls using a telephone headset
  • Read from a dynamic prepared script that applies to the situation at hand
  • Adjust scripts as necessary to target the individual interests of clients
  • Respond to customer queries with information about products and services or technical assistance
  • Collect customer information pertinent to business objectives,
  • Maintain detailed records of contacts
  • Monitor performance in conjunction with personal goals and business objectives.

Contact: 08793740165 / 08446240165, Placement Services in Nashik, Pune and Mumbai/ Impact HR n KM Solutions,

Source: www.placementservices.co

Apply Here: http://placementconsultants.co/jobs-in-india/

Responsibilities and Duties

  • High school or general equivalency diploma.
  • Ready to work in Night shift.
  • Previous Experience of International inbound voice process, sales, marketing, or customer service roles
  • Strong phone and verbal communication skills along with active listening.
  • Good quality of voice and accent, Pronunciation skill,
  • Familiarity with CRM systems and practices
  • Proficient with computers and software such as Microsoft Office.
  • Excellent written and verbal communication abilities and interpersonal skills
  • Exemplary customer service skills
  • Ability to handle demanding customers with patience and professionalism
  • Able to thrive in a fast-paced environment

Required Experience, Skills and Qualifications

Graduate

Go to all jobs