Customer Relation Manager

Nashik
Full-time


Job Summary

Gender: Male

Experience Years: 3-5 Years

Qualification: Min Graduate

Salary Slab: 14000-17000

Location: Nashik

Contact: 08793740165 / 08446240165, Placement Services in Nashik, Pune and Mumbai/ Impact HR n KM Solutions,

Source: www.placementservices.co

Apply Here: http://placementconsultants.co/jobs-in-india/

Responsibilities and Duties

  • Recording of all the customer calls on JCB Care link.
  • Assigning jobs to Service Engineers through the Dealer service manager.

Resolving and closing all calls and taking post service feedback form the customer.

  • Updating the customer profile on a regular basis.
  • Educate the branch service co-coordinators on the call logging system and assign the product problems through branch co-coordinators.
  • Devise and send mailers to customers.

Conduct regular customer satisfaction surveys and implement corrective action in relation to current surveys.

Monitor customer loyalty programmers.

  • MTTR & FTF monitoring.
  • Participate in Customer meet & Operator meet.

Required Experience, Skills and Qualifications

Graduate

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