Customer Relation Manager


Job Summary

Gender: M

Experience Years: 3-5 Years

Qualification: Min Graduate

Salary Slab: 14000-17000

Location: Nashik

Contact: 08793740165 / 08446240165, Placement Services in Nashik, Pune and Mumbai/ Impact HR n KM Solutions,


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Responsibilities and Duties

• Recording of all the customer calls on JCB Care link.
• Assigning jobs to Service Engineers through the Dealer service manager.
Resolving and closing all calls and taking post service feedback form the customer.
• Updating the customer profile on a regular basis.
• Educate the branch service co-coordinators on the call logging system and assign the product problems through branch co-coordinators.
• Devise and send mailers to customers.
Conduct regular customer satisfaction surveys and implement corrective action in relation to current surveys.
Monitor customer loyalty programmers.
• MTTR & FTF monitoring.
• Participate in Customer meet & Operator meet.

Required Experience, Skills and Qualifications

Graduate: B. Com, BA,

Post Graduate, MBA

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